Returns & Exchanges
We accept returns 14 days after the order has been received by the customer. It is the responsibility of the customer to let us know within this timeframe. Returns outside of this window will not be accepted.
All products can be returned or exchanged only if it meets all conditions below:
- Unworn (re-saleable)
- Un-damaged (as they were sent out)
- Garment tags have not been removed or damaged
- Must be sent back in their original packaging together with all the materials received with the item/s (bags, wrapping, etc.).
- The yef branding packaging must not be used as the external parcel for the shipment.
Please note that we are not obliged to accept any returns that do not meet the above conditions and will be sent back to the customer at their own cost.
After your return is received by us and approved, then the refund will be processed and will be applied to the original payment method within 7 working days. All orders need to be returned from the country that they were originally delivered to.
To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
We accept exchanges 14 days after the order has been received. It is the responsibility of the customer to let us know within this timeframe. Exchanges outside of this window will not be accepted.
Please note that we can only accept exchanges of different sizes for the same item. The new size will be sent out as soon as we receive the item to be exchanged.
Please note that we can only accept exchanges from the country that they were originally delivered to.
To start a exchange, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting an exchange will not be accepted.
All return and exchange postage are covered by the customer (signed & tracked recommend). We would like to advise you to take out appropriate insurance for the returned or replaced parcel. We have the right to refuse to accept the parcel if it is damaged in transit. This will cause your return or exchange to be unable to proceed.
WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?
Clothes are sent out in perfect condition but unfortunately, occasionally damage can occur to consignments in transit; this is the procedure if this has just happened to you.
Refuse the delivery – if you believe the damage has made the goods unwearable then you have the right to refuse the delivery.
- Please do not accept any damaged packages! After you refused the delivery let us know so we can contact the transport company. Accepting a damaged package means that we are unable to claim on the insurance, in the terms and conditions of our transport companies the goods are signed for in good condition, this will be resulting in a non-refundable purchase.
- Please take photos of the damage before refusing it, so we can pass them on to the transport company. Please email them to us at email@example.com as soon as possible.
- After the goods have been returned to us, we will start an inspection. In the meantime, we will send out a new delivery with your order to you immediately.
- Our return & exchange policy applies after you received the new delivery.
If you have received faulty products, please email us at firstname.lastname@example.org with images and details of the product(s) immediately so we are aware that they have arrived in this state. If we agree that we are responsible for the product quality problem, you may request a repair, a reduction in price or a return with a full refund, including freight (excluding any duties, taxes or charges incurred when importing the product).
If your products become faulty within 6 months of the order date, you may ask for a partial refund according to the law. However, please note that purchased products damaged due to normal wear and tear are not considered faulty. If you ask for a refund due to a faulty item, we may refund you partially, depending on the usage time. If you ask for a repair, we may agree to your request.
EXCEPTIONS / NON-RETURNABLE ITEMS:
Certain types of items cannot be returned, like any MADE-TO-ORDER items. Such cases will be highlighted in the product information. Please read the product information carefully before purchase. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.